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I honestly believe that the warmer it is outside the colder it is on the ship. I’ve been on 22 cruises to date and this always seems to be the case. Big spaces like atriums, dining rooms, and theatres can be particularly cold. On a number of occasions, I have been sitting in the theatre watching a show and have actually put something over my knees to keep warm. “We have been in direct communication with the guests affected to address the impact on their cruise,” the Carnival spokesperson said but did not address specifics of Ellegan’s experience.
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The passenger waited just over two weeks to hear back from Carnival and received a credit for about half the cost of their pair of July 24 tickets to use on another cruise, which she said left her "pretty satisfied." Outside, as the ship sailed to Jamaica and Grand Cayman, the heat outside reached over 90 degrees. Temperatures above 80 degrees require people, especially those with underlying illnesses, to take caution to prevent heat-related illness, according to CNN. Over 90 degrees, the weather becomes dangerous, where heat illness is likely, and heat stroke becomes possible, CNN reported.
It was so hot onboard this cruise ship with broken AC that passengers slept outside

However, seven passengers who returned from an August 7 voyage on the ship to the Cayman Islands told Insider they experienced temperatures so unbearable on board that they said became dangerous. We just got off the Magic Saturday and my ONLY complaint was the insufficient air conditioning!!!!!!! It was way too warm in our cabin and also in all the common areas, exceptions were the main dining rooms and the show theater and spotlight lounge. It may be the location of the cabins, and if that's true, I will start choosing my cabin number. They told us that was NORMAL, I assured them that it was NOT NORMAL for us.
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Carnival Sensation Issues
Some thermostats will just be a sweeping scale from blue to red and others will display the room temperature which you can change. Ships used to be cooled by opening portholes but this rarely happens on modern ships. Ellegan has been on about seven cruises, all of which she took with Carnival, and has never experienced a similar situation. “This was the most hideous, insulting, just unreasonable thing,” she said.
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Jones added that after complaining while aboard the ship, she was told to call the corporate customer-service phone number. She said when she got home and called, she was told there was nothing the representative could do because she'd already gotten off the ship. Jaquillia Jones, who sailed on the cruise with her 12-year-old son and 27 other family members on a group vacation, told Insider she also complained but received only a credit of $160 toward her bill, which totaled over $2,000.
On many cruise ships, the air conditioning in the cabin actually turns off when the door is open. In this post, we will explore whether cruise ships have air conditioning. I’ve been on 60 cruises to date and have put together this guide to air conditioning in the public spaces and cabins. The Fantasy-class cruise ship was delayed by several hours departing Key West on Friday. According to passengers on the current sailing, the ship suffered some issues including a burst pipe which in turn caused a problem with the air conditioning. It’s possible that the reason your air conditioner isn’t functioning in your balcony cabin is that the door to your balcony cabin is open.
At this time, there is no mention of any other amenity changes other than the removal of the air conditioning for any of the villas or cabanas. Originally named Carnival Triumph, the ship was launched in 1999 and underwent a massive transformation in 2019, renaming it Carnival Sunrise. During the refit, the ship received over 100 new staterooms, an interior refresh, and the installation of new top-deck attractions. Sunrise joins sister ships in the Sunshine class, Carnival Sunshine and Carnival Radiance. The ship is currently sailing short Caribbean voyages from Miami, Florida. The representative did not answer additional questions regarding the specific temperature threshold or calculation used to determine a refund.
We were on Magic last July in a spa balcony all the way forward starboard. This particular spa balcony did not have a roof above it on the balcony. Because of this lack of shade, the room was just a bit warmer than 70F, but keeping the curtains closed most of the time solved the problem. If you are in a balcony cabin, its gonna depend on if someone close to you is leaving their balcony door open. People dont realize that when they do this, it affects a whole block of cabins as far as AC goes.
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The Biggest Cruise Ships in the World
The water also caused the air conditioning to be knocked out with guests needing to be moved. Some cabins had around 3-4 feet of flooding with water pouring from the ceilings. Two passengers from the August 7-12 cruise whose identities are known to Insider said their families were satisfied after receiving a similar credit for their fare. Two additional passengers aboard the Sunrise on the August 7-12 cruise who spoke to Insider indicated they had received varying refund amounts and weren't satisfied with the outcome.
The majority of them feature climate control in all of the communal areas as well as the cabins. Irrespective of where in the globe the trip is really taking place, the temperature aboard is often maintained at a level that is quite constant. CCL didn't specify how long the air conditioning and other services (including in-cabin refrigerators) were impacted, and they didn't respond to inquiries about the solutions offered to affected passengers.
We make sure cruisers are fully prepared for their cruise vacation with tips on ships and ports.Millions of travelers rely on Cruise Hive in the United States, Europe, Australia, and around the world. The ship’s onboard technicians have worked around the clock to correct the issue, but only with limited success. Because of this, Carnival Cruise Line is offering partial refunds to guests in impacted cabins.
Carnival Sensation is 70,367 gross tons with a passenger capacity of over 2,000 at double occupancy. The vessel last underwent a dry dock in 2017 and there is one scheduled for January 2020. She joined the fleet in 1993 and one of the oldest in the fleet. All rights reserved.All articles, images, product names, logos, and brands are property of their respective owners. I didn't know that the card slot controlled the AC - I thought it only controlled the lights. I always turn the lights out when leaving the cabin anyway so it wouldn't hurt for me to leave a card in the slot.
Ellegan notified crew members of the situation and encountered long lines at guest services to speak with a representative (when she tried calling instead, she had difficulty getting through). Carnival sent bags of ice to her room but did not give her a refund or other compensation, she said. At this time of year, average high temperatures in both Jamaica and Grand Cayman are typically in the mid- to upper-80s, making this summer hotter than normal. Temperatures above 82 degrees Fahrenheit require people to take "extreme caution" to prevent heat-related illness, Dr. Sterling Ransone, a practicing family physician told Healthline. Over 85 degrees Fahrenheit and the weather becomes dangerous, where heat illness is likely and heat stroke becomes possible, Ransone said. Many thanks to our guests for their patience and understanding during this time.